I have received a complaint

If you have received the complaint through ordinary mail or in Altinn it is important that you send a confirmation that you have received the complaint. Send an e-mail to the Rent Disputes Tribunal where you write your case number, your full name and that you have received the complaint. If you do not confirm that the complaint is received, we will have to send you the complaint by using the police. They can seek you out at home or at work to notify you about the complaint.

If you have received the complaint in your private digital mailbox, Digipost or e-Boks you do not need to confirm that you have received the complaint.

If you do not confirm that the complaint is received, we will have to send you the complaint by using the police. They can seek you out at home or at work to notify you about the complaint.

The reply is your opportunity to address the claims in the complaint. In our digital reply form, which you can find further down on this page, you can mark off if you accept all the claims, some of the claims or none of the claims. You can also explain what you think about the claims in the complaint.

The deadline for sending in a response is written in the letter you received with the complaint. If you do not send in the reply within the deadline, the Rent Disputes Tribunal may decide the case based on the information received in the complaint.

Gather relevant evidence that supports your explanation. Some examples of evidence is communication between the parties, pictures, written statements from professionals or other witnesses and bank statements.

It is your responsibility to send in evidence and write how the evidence supports your statement. Information that you send in must be relevant for the claims in the case. You can gather the evidence in a PDF-file, that you attach with the reply form.

Your filled our reply form is your answer to the claims in the complaint. The response must be written in Norwegian. The easiest way for you to send in the response is to fill out the reply form. You will find the link to the reply form further down on this page.

If you are not able to use the reply form, you can send the response in an e-mail or by regular mail. If you send the response by e-mail, you have to gather all your evidence in one single PDF-file.

If you have your own claim against the opposing party, you can send in a counter claim. If you are sending in a response or a counter claim on behalf of someone other than your self, you must submit a mandate form. If you are representing a company, you need authorization from the chairman of the board.

When the Rent Disputes Tribunal have received your response, we will assess if the parties should be offered mediation, or if we will decide the case in the form of a written decision. We send a copy of the response to the opposing part.